Who we are

Common House is a modern social club with locations in Richmond, VA, Charlottesville, VA, Chattanooga, TN, and New Orleans, LA. More than a membership, the Houses provide inclusive spaces to dine, work, and discover through daily programming, unique amenities, and connection opportunities with other members.

Reports to: General Manager, Common House

The Assistant General Manager (AGM) serves as the co-architect of the House experience for staff and guests. The AGM holds hospitality as a virtue, not a concept, and treats every impression as the first. The AGM aims to build harmony in the House while maintaining passion, purpose, and profitability. The AGM will oversee the daily operations, seek to solve problems, and increase efficiencies across departments and all House functions.

Responsibilities of The AGM include but are not limited to:

Staffing, Service, Employee Relations

Upholding service standards through exemplary leadership and direct communication with all team members
Identifying weak points in service to implement solutions and strengthen established service standards
Collaborating with General Manager (GM) to hire and interview, and develop service training programs
Promoting growth and professional development through staff evaluations, incentives, ongoing coaching, and one-on-one goal-setting sessions
Monitoring business levels, private events, and programming to maintain effective scheduling of staff and limit overtime
Programming health, wellness, and educational events focused on maintaining and boosting employee morale and skills training
Maintaining a positive working relationship with GM, CDC, Admin, and all staff

Budgeting & Revenue Management

Co-developing and implementing cost controls to drive profit for the House and its outlets
Assisting in the execution of forecasting, budgeting, and setting measurable goals for increased revenue
Working with club managers to eliminate waste and excess inventory through weekly specials and F&B-focused programming
Processing and overseeing daily payroll and accounting procedures
Conducting monthly beverage and service wares inventory analyses to ensure the House is aligned with P&L goals

House Maintenance

Maintain par levels of daily operating supplies and collateral and enact an optimized ordering system
Checking daily for action items to be listed on the property management meld and work with GM to schedule weekly maintenance projects for managers and staff
Implementing cleaning and maintenance schedules for co-working floors, managing all amenities, and coordinating appointments with Concierge team

Member Relations

Encouraging creative/professional collaboration between members and staff who share similar passions or interests
Highlighting special/pivotal moments in the lives of our members and developing indelible bonds
Cataloging individual members’ needs and preferences in all CRM management software to curate comfortable and consistent member experiences
Soliciting guest and employee feedback to build a harmonious work and service environment, and to provide guidance on future programming and events

Safety

Adhering to company food safety, food handling, storage, and sanitation requirements, to ensure the health and safety of our guests and team members
Sourcing and perpetually developing a master list of guest and staff allergies and food preferences
Complying with all ABC laws and regulations and enforce these regulations with all service staff
Analyzing potential hazards and critical control points with GM and CDC to develop
Reviewing all evacuation, machinery operation, and MSDS plans with staff

Education and Experience:

2 years of Hospitality Management experience
Bachelor's Degree in related field a plus but not required
Knowledge of Food & Beverage

Skills and Abilities:

Excellent communication and customer service skills
Ability to recall and memorize menu items
Ability to work well in a fast-paced and at times stressful environment
Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems
Ability to use software and technology for communication, reporting, and programming the point of sale
Must have physical ability to access all areas of the facility, withstand prolonged standing, stretching, bending, kneeling, lifting and carrying items, work indoors, being exposed to hot/cold surfaces, steam, wet floors and sharp knives is required and withstand environmental factors include noise, dust, cigarette smoke (if applicable) etc
Professional appearance and demeanor
Ability to work nights, weekends, and some holidays

Physical Requirements:

Prolonged periods of time walking, standing, and on one’s feet. Must be able to carry 15 pounds repetitively.

Common House is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.